Return and Refund Policy for Mamybear
Cancellation Policy:
Customers can cancel orders within 24 hours of placement. To cancel an order, please contact our customer service team immediately at support@mamybear.com. We cannot guarantee cancellations beyond the specified timeframe.
Return Policy:
Important: When you receive the product, we strongly advise you to record a video of the unboxing/unpacking and testing of the product immediately. This is required for the return or exchange process.
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Our return policy is valid for 7 days from the date of delivery.
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To qualify for a return:
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Items must be unused, in the same condition as received, and in their original packaging.
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Notify us of any broken or damaged products within 24 hours of delivery by emailing images and/or video of the damaged item along with the invoice to support@mamybear.com.
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We accept returns for products shipped in error or found to be defective.
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Only defective, damaged, or incorrect items are eligible for return or exchange.
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Return shipping costs are the responsibility of the buyer unless the error is on our side.
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Refunds may take 7-10 working days after we receive the returned item.
Exchange Policy:
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If you received the wrong product, we will arrange a reverse pickup at no cost.
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Shipping for the replacement product will also be free.
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We do not offer exchanges for dissatisfaction or ordering the wrong product.
Damaged Products:
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Report any defective or broken product within 24 hours of delivery to support@mamybear.com.
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Replacement will only be processed after the product passes our quality check.
COD Policy:
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Cash on Delivery (COD) orders are not eligible for refunds.
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Free replacements are provided only for damaged, defective, or incorrect items.
Refund Policy:
If a replacement for a damaged product is unavailable:
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20% handling charges are deducted for arranged pickups.
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Refunds are processed within 7-10 working days after receipt of the returned product.
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Refunds can be issued via Bank Transfer, PayTM, or Google Pay. Customers must provide accurate details for processing.
Email: support@mamybear.com
Phone: +91 98842 00925